( 1.) We do not accept any return or exchange of Merchandise; provided, however, that if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product, BNV will accept a return or exchange of the Merchandise in accordance with this provision. The purchaser shall contact BNV within 7 days of the receipt of the Merchandise by sending an e-mail with his/her order confirmation number to [email protected] Sending an e-mail that complies with the method specified by BNV is the only way for an exchange to be accepted. If there is no stock of such Merchandise and a proper exchange is not possible, a return will be accepted and a refund will be made.
(2.) For the said return or exchange to be accepted, it is necessary that all the conditions below shall be met. (I.) The Merchandise to be returned or exchanged must be unused. If the tags are missing from the Merchandise, it will not be considered unused. (II.) All the components, attachments, and delivery confirmation for the Merchandise must be returned in the same condition as they were at the time of delivery. (III.) Any other specific details that Cubism may request shall be met.
Please note that when returning/exchanging an item, the shipping cost are at your own expense.
Any returns that do not comply with the aforementioned may be denied at discretion of BNV.
Perumahan Taman Kencana Blok A12 no 6 Cengkareng, Jakarta Barat Indonesia
All returned items should be declared as ‘Returns and Repairs of Indonesia Merchandise’ on the customs declaration. This should be written on the packaging as well as in the declarations form. Returned packages that don’t have this mention may not be successfully delivered to our warehouse and might be subjected to additional fees. In the case of unexpected high return costs we advise you to contact us at [email protected] as we can possibly help you reduce costs.
We aim to provide a smooth and easy order process. If you experience any issues with your order, please email us at [email protected] Please include your order reference at all times when emailing customer services.